Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-experience-dubai.terratrek.net! We are dedicated to creating an exceptional experience for our users while prioritizing your privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in compliance with international privacy laws and regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-experience-dubai.terratrek.net.
  2. Any mobile applications or services we offer.
  3. Interactions through various online platforms and services linked to this Privacy Statement.
  4. All forms of communication initiated by us, such as newsletters, emails, phone calls, and text messages.

Please note that this policy does not extend to third-party websites, applications, products, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy governs your interactions when:

  1. You sign up and use our applications or services as an authorized user.
  2. You visit our websites, which are subject to this Privacy Statement.
  3. You choose to receive communications from us, including newsletters, promotional materials, or updates.

Personal Data Collection

We collect various types of personal information for different purposes:

  1. Account Information: Details required to create and manage your user account, such as name, email address, and password.
  2. Payment Information: Data needed for processing transactions, including credit/debit card numbers, expiration dates, and billing addresses.
  3. Financial Information: Any financial records or details related to your payments or purchases with us.
  4. Purchase Information: Details about products or services you’ve bought from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and personalization.
  6. Location Data: Your geographic location information when you interact with our services.
  7. Feedback and Reviews: Personal insights, comments, or ratings you provide to improve our products and services.
  8. Social Media Information: Data from social media platforms when you choose to connect your accounts for seamless experiences.
  9. Product Information: Preferences and interactions related to the products you show interest in or purchase from us.

We collect this data through various methods, including direct user input, online forms, interactions with our applications, and automated technologies like cookies and tracking pixels. Additionally, we may receive personal information from third-party sources, respecting their privacy practices.

Cookies

We use cookies to enhance your experience on our websites and apps:

  1. Strictly Necessary Cookies: Ensure the basic functionality of our services and improve security.
  2. Preference Cookies: Remember user preferences and settings for a personalized experience.
  3. Analytics Cookies: Collect data about your interaction with our content to provide analytics and insights.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data.

Security Measures

To protect your personal information, we implement robust security measures:

  1. Encryption of data during transmission and storage.
  2. Engagement of secure third-party processing partners who adhere to strict privacy standards.
  3. Regular security audits and updates to safeguard our systems and data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors, and we encourage parents or guardians to take an active role in their online activities.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

  1. Access: The right to request access to the personal information we hold about you.
  2. Rectification: Requesting corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Asking us to delete your data in certain circumstances.
  4. Restriction: Limiting the use of your data for specific purposes.
  5. Portability: Receiving a copy of your personal information in a structured, commonly used format.
  6. Objection: Opposing the processing of your data for specific or all purposes.
  7. Non-Discrimination: The right to be treated fairly if you choose to exercise any of your data protection rights.
  8. Filing Appeals/Complaints: You can contact our privacy team to address concerns or file a complaint.
  9. Withdrawing Consent: You have the right to withdraw consent at any time, though this may impact certain services we provide.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be prominently displayed on our website, and updated versions will be linked from the original policy page. We encourage you to review these updates periodically.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data access/correction queries, please reach out to our dedicated Privacy Team:

We appreciate your trust in us, and we are committed to maintaining the highest standards of data privacy and security.